سياسة الإستبدال والإسترجاع

Return and Refund Policy In Hulla Funoon Cancellation and Refund Policy ●♧ Cancellation Policy: The order can be canceled within 8 hours of completing the payment, and after this period, the order cannot be canceled. If the order status is in production at the factory, shipped, or in delivery, the customer cannot cancel the order. Preparation and delivery time is from 7 to 10 days. ●♧ Special Cases: If the approval is granted to refund the order amount after shipping, the shipping fees and return fees will be deducted from the paid amount. If you wish to cancel the order within the above period, please contact customer service via WhatsApp to complete the cancellation procedures, providing the following information to the staff: 1- Full name used in the order 2- Order number 3- Email used in the order. ●♧ Refund Policy After Cancellation: If the order is canceled (by the customer within the allowed period or by Hulla Funoon staff for any related reasons), the amount will be refunded to the customer's account or credit card within a maximum of 48 hours for the amount to appear in the card balance, according to the bank's procedures. Alternatively, customer service will contact the customer to request another local bank account for the refund. If a different bank account is used, there will be a transfer fee of 1.5 according to the known and imposed banking regulations. ●♧ Important Note: 1. If a customer requests a return, the customer bears the shipping and return costs. Cases where refunds are not accepted: ● Custom products: Products made specifically according to the customer's request, such as embroidered products with names or size modifications, cannot be refunded. ● Products sized based on the size chart: If the size was chosen according to the size chart available on the website, refunds will not be accepted due to size being too large or too small. ● Products already shipped: If the order has been shipped, refunds will only be accepted if there is a manufacturing defect.